Shipping policy


 

At Naileey, we’re committed to delivering your order quickly, safely, and efficiently — right to your doorstep.


Shipping Coverage

We currently offer delivery across the United Arab Emirates (UAE) only. International shipping will be added soon as we expand.


Processing Time

All orders are processed within 24 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.


Delivery Time

Orders are typically delivered within 10-12 working days across the UAE, depending on your location.
We work with trusted local couriers to ensure timely delivery.


Shipping Fees

Shipping fees may vary based on your location and will be displayed at checkout before payment. Occasionally, we may offer free delivery promotions within the UAE.


Order Confirmation

Once your order is confirmed, you’ll receive an email with your order details and estimated delivery window.
Please ensure your address and contact number are correct at checkout to avoid delivery delays.


Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability, our courier will contact you to reschedule. Additional delivery fees may apply for repeated attempts.


Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours at hello@naileey.com, and we’ll resolve the issue immediately.


Need Help?

For any questions or special delivery requests, feel free to contact our team at hello@naileey.com — we’re always happy to assist you.